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Frequently Asked Questions (FAQs)
Answered
1. Do we work on-site at your office?
We prefer to work with your existing materials and to
send you our completed work for your review via email, fax, CD-ROMs, print
documentation, etc.
All work is done in-house at our workplace. Our approach is to work
off-site to ensure minimal cost expenditure for you as on-site work will
incur additional charges.
We do not travel to your site unless all expenses likely to be incurred are
fully borne by you. There must be mutual agreement prior to any such travel
arrangements.
2. What are our charges like?
We charge reasonable rates based on the extent, complexity and time taken to
complete your project.
For our local (Singapore-based) clients, we charge in Singapore Dollars (SGD)
and for our overseas clients, we charge in American Dollars (USD).
4. How will the invoice be sent?
The invoice is billed and sent via email when the project is completed.
4. Do we handle on-going, long-term projects that require continual updates?
We will put in our utmost effort to ensure your projects' successful
implementation. All phases of each project will be well-maintained by us.
5. How many draft(s) and revision(s) can you have for each project?
Our usual practice is to submit a first draft and we allow up to a maximum of 3
edits/revisions. We
are flexible, as long as time permits, we will revise our work to meet your
requirements.
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